{"id":24685,"date":"2026-11-02T11:42:46","date_gmt":"2026-11-02T03:42:46","guid":{"rendered":"https:\/\/polkadotzlens.com\/sg\/?page_id=24685"},"modified":"2026-11-03T11:23:32","modified_gmt":"2026-11-03T03:23:32","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/polkadotzlens.com\/sg\/shipping-policy\/","title":{"rendered":"Shipping Policy"},"content":{"rendered":"  <div id=\"page-header-1335333606\" class=\"page-header-wrapper\">\n  <div class=\"page-title light normal-title\">\n\n    \n    <div class=\"page-title-inner container align-center flex-row medium-flex-wrap row-reverse\" >\n            <div class=\"title-content flex-col flex-left text-left medium-text-center\">\n        <div class=\"title-breadcrumbs pb-half pt-half\"><\/div>      <\/div>\n    <\/div>\n\n       <\/div>\n    <\/div>\n  \n\t<div id=\"gap-1018059704\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1018059704 {\n  padding-top: 40px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row align-middle\"  id=\"row-1854195296\">\n\n\t<div id=\"col-620308616\" class=\"col medium-3 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1243135712\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"339\" height=\"16\" src=\"https:\/\/polkadotzlens.com\/sg\/wp-content\/uploads\/2020\/03\/line_left.png\" class=\"attachment-large size-large\" alt=\"line_left\" srcset=\"https:\/\/polkadotzlens.com\/sg\/wp-content\/uploads\/2020\/03\/line_left.png 339w, https:\/\/polkadotzlens.com\/sg\/wp-content\/uploads\/2020\/03\/line_left-300x14.png 300w\" sizes=\"auto, (max-width: 339px) 100vw, 339px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1243135712 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1731817040\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n<h2>Singapore Shipping Policy<\/h2>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-814505396\" class=\"col medium-3 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_790750341\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"339\" height=\"16\" src=\"https:\/\/polkadotzlens.com\/sg\/wp-content\/uploads\/2020\/03\/line_right.png\" class=\"attachment-large size-large\" alt=\"line_right\" srcset=\"https:\/\/polkadotzlens.com\/sg\/wp-content\/uploads\/2020\/03\/line_right.png 339w, https:\/\/polkadotzlens.com\/sg\/wp-content\/uploads\/2020\/03\/line_right-300x14.png 300w\" sizes=\"auto, (max-width: 339px) 100vw, 339px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_790750341 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1491890271\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3><strong>1. Order Processing &amp; Dispatch<\/strong><\/h3>\n<p>All orders are dispatched from our fulfilment centre in Malaysia.<\/p>\n<p>Once your order is confirmed, it is submitted to our order processing system. Orders are processed and dispatched Monday to Friday, excluding public holidays in Malaysia.<\/p>\n<p>Orders entering the processing phase before the 12 noon courier collection cut-off (Malaysia time) are dispatched on the same business day. Orders entering processing after the cut-off, on weekends or on public holidays are scheduled for dispatch on the next business day.<\/p>\n<p>Order confirmation does not indicate dispatch. Tracking details will be provided once your parcel has been dispatched.<\/p>\n\t<div id=\"gap-1026062396\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1026062396 {\n  padding-top: 20px;\n}\n<\/style>\n\t<\/div>\n\t\n<h3><b>2. Estimated Delivery Durations<\/b><\/h3>\n<p>Estimated delivery to Singapore is 5\u20137 working days after dispatch, excluding order processing time.<\/p>\n<p>Working days exclude weekends and public holidays. Public holidays in Malaysia or Singapore may affect transit and delivery.<\/p>\n<p>Delivery durations are estimates, not guaranteed arrival dates. Customs clearance, peak periods, adverse weather and transport disruptions may cause additional delays.<\/p>\n\t<div id=\"gap-566934791\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-566934791 {\n  padding-top: 20px;\n}\n<\/style>\n\t<\/div>\n\t\n<h3><b>3. Order Tracking<\/b><\/h3>\n<p>Tracking information will be provided after dispatch. Please allow time for the first tracking update to appear.<\/p>\n<p>Tracking updates may be less frequent while your parcel is in cross-border transit or awaiting customs clearance. Please monitor your shipment and respond promptly to delivery or clearance requests.<\/p>\n\t<div id=\"gap-174533021\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-174533021 {\n  padding-top: 20px;\n}\n<\/style>\n\t<\/div>\n\t\n<h3><b>4. Delivery Details &amp; Address Changes<\/b><\/h3>\n<p>Please provide a complete delivery address, including the correct unit number and postcode, together with your recipient name and contact number.<\/p>\n<p>For corrections, contact our customer service team immediately with your order number. Changes depend on the order\u2019s fulfilment status and cannot be guaranteed. Once dispatched, any address change or redirection is subject to the delivery provider\u2019s arrangements.<\/p>\n\t<div id=\"gap-661479800\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-661479800 {\n  padding-top: 20px;\n}\n<\/style>\n\t<\/div>\n\t\n<h3><b>5. Customs Clearance &amp; Applicable Charges<\/b><\/h3>\n<p>Orders shipped from Malaysia may be subject to customs clearance in Singapore.<\/p>\n<p>Any applicable import taxes, duties or clearance charges that have not already been collected at checkout are payable by the recipient. If a charge was collected at checkout, retain your order receipt and contact us if you believe you have been charged twice.<\/p>\n<p>Please respond promptly if the delivery provider or customs authority requests information or payment required to release your parcel.<\/p>\n\t<div id=\"gap-1211318569\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1211318569 {\n  padding-top: 20px;\n}\n<\/style>\n\t<\/div>\n\t\n<h3><b>6. Unsuccessful Delivery &amp; Returned Parcels<\/b><\/h3>\n<p>If delivery is unsuccessful, please arrange redelivery or collection according to the delivery notification.<\/p>\n<p>Parcels may be returned because of incorrect delivery details, refusal of delivery, failure to collect or failure to complete required customs clearance procedures.<\/p>\n<p>Once the parcel is returned to us, we will contact you regarding the next steps. Additional return or redelivery costs may apply where the issue resulted from incorrect customer details or failure to receive, collect or clear the parcel. Where the issue resulted from our error, we will arrange the necessary correction at no additional delivery cost.<\/p>\n\t<div id=\"gap-1316781937\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1316781937 {\n  padding-top: 20px;\n}\n<\/style>\n\t<\/div>\n\t\n<h3><b>7. Delayed or Missing Parcels<\/b><\/h3>\n<p>If your parcel has not arrived within the estimated delivery period, contact us with your order number and tracking details so we can assist with an investigation.<\/p>\n<p>If tracking shows the parcel as delivered but you have not received it, please check with household members, building reception or anyone authorised to receive it, then contact us promptly.<\/p>\n\t<div id=\"gap-1602358728\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1602358728 {\n  padding-top: 20px;\n}\n<\/style>\n\t<\/div>\n\t\n<h3><b>8. Damaged Parcels, Missing or Incorrect Items<\/b><\/h3>\n<p>Please inspect your parcel upon receipt and record a clear, continuous unboxing video showing the unopened parcel, shipping label and all contents.<\/p>\n<p>Report any damage, missing items or incorrect products promptly, providing your order number, unboxing video and relevant photographs. Retain the packaging and affected items while we review the issue.<\/p>\n<p>Product returns, exchanges and refunds are handled under our <span style=\"text-decoration: underline;\"><a href=\"\/return-exchange-policy\/\">Return &amp; Refund Policy<\/span><\/a>.<\/p>\n\t<div id=\"gap-1044002676\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1044002676 {\n  padding-top: 20px;\n}\n<\/style>\n\t<\/div>\n\t\n<h3><strong>9. Customer Service<\/strong><\/h3>\n<p>For shipping assistance, contact our customer service team through the contact channels listed on our website.<\/p>\n<p>Please include your order number and, where available, your tracking details.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t<div id=\"gap-814990239\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-814990239 {\n  padding-top: 40px;\n}\n<\/style>\n\t<\/div>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2808,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-24685","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Shipping Policy - Polkadotz Lens<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/polkadotzlens.com\/sg\/shipping-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping Policy - 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