{"id":5952,"date":"2021-03-09T10:30:33","date_gmt":"2021-03-09T02:30:33","guid":{"rendered":"https:\/\/polkadotzlens.com\/?page_id=5952"},"modified":"2023-11-25T18:55:27","modified_gmt":"2023-11-25T10:55:27","slug":"qna","status":"publish","type":"page","link":"https:\/\/polkadotzlens.com\/sg\/qna\/","title":{"rendered":"Q&amp;A"},"content":{"rendered":"  <div id=\"page-header-667540716\" class=\"page-header-wrapper\">\n  <div class=\"page-title light normal-title\">\n\n    \n    <div class=\"page-title-inner container align-center flex-row medium-flex-wrap row-reverse\" >\n            <div class=\"title-content flex-col flex-left text-left medium-text-center\">\n        <div class=\"title-breadcrumbs pb-half pt-half\"><nav class=\"woocommerce-breadcrumb breadcrumbs uppercase\">Home<\/nav><\/div>      <\/div>\n    <\/div>\n\n       <\/div>\n    <\/div>\n  \n\t<div id=\"gap-1008268523\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1008268523 {\n  padding-top: 40px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row align-middle align-center\"  id=\"row-664306723\">\n\n\t<div id=\"col-201828264\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"tabbed-content\">\n\t\t\t\n\t\t\t<ul class=\"nav nav-divided nav-normal nav-size-normal nav-center\" role=\"tablist\"><li id=\"tab-all\" class=\"tab active has-icon\" role=\"presentation\"><a href=\"#tab_all\" role=\"tab\" aria-selected=\"true\" aria-controls=\"tab_all\"><span>All<\/span><\/a><\/li>\n<li id=\"tab-product-information\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_product-information\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_product-information\"><span>Product Information<\/span><\/a><\/li>\n<li id=\"tab-return-policy\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_return-policy\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_return-policy\"><span>Return Policy<\/span><\/a><\/li>\n<li id=\"tab-order\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_order\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_order\"><span>Order<\/span><\/a><\/li>\n<li id=\"tab-shipping\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_shipping\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_shipping\"><span>Shipping<\/span><\/a><\/li><\/ul><div class=\"tab-panels\"><div id=\"tab_all\" class=\"panel active entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-all\">\n<div class=\"accordion\">\n\t<div id=\"accordion-1232128368\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1232128368-label\" class=\"accordion-title plain\" href=\"#accordion-item-product-information-|-when-is-the-expiration-date-of-the-contact-lens?\" aria-expanded=\"false\" aria-controls=\"accordion-1232128368-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Product Information | When is the expiration date of the contact lens?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1232128368-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1232128368-label\" >\n\t\t\t\n<p>The expiry date of each batch is different, hence please refer to the labels on the bottles of your purchase.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-132439395\" class=\"accordion-item\">\n\t\t<a id=\"accordion-132439395-label\" class=\"accordion-title plain\" href=\"#accordion-item-return-policy-|-defective-item-return\" aria-expanded=\"false\" aria-controls=\"accordion-132439395-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Return Policy | Defective Item Return<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-132439395-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-132439395-label\" >\n\t\t\t\n<p>We will double check all goods before sending out to customers. However, if customers found the lens defect in the bottles before opening, customers may return the item for an exchange. Customers should double check the lens before opening the bottles and take a video to show us the defective parts (WhatsApp the video to +60164420305).<\/p>\n<p>Other conditions such as dislike the colour\/size\/design\/base curve of the lens, used lens, wrongly purchase, the lens do not fit or not suitable, etc, we&#8217;re not held responsible as each individual may have certain requirements in wearing lens in terms of size, designs and quality that we&#8217;re unable to identify. Purchases bought under promotional period are not eligible for return, refund or exchange as well.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3935887578\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3935887578-label\" class=\"accordion-title plain\" href=\"#accordion-item-product-information-|-how-many-months-can-the-lens-be-worn?\" aria-expanded=\"false\" aria-controls=\"accordion-3935887578-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Product Information | How many months can the lens be worn?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3935887578-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3935887578-label\" >\n\t\t\t\n<p>All our lenses are 3 months disposable but we strictly advise customers to dispose after wearing for 1 month due to hygiene purposes. Different individuals have different methods and frequency of rinsing their contact lenses besides the number of times used by everyone differs as well. Moreover, the lens price is affordable so do not risk your eyes wearing the same pair of lens for too long.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-113510967\" class=\"accordion-item\">\n\t\t<a id=\"accordion-113510967-label\" class=\"accordion-title plain\" href=\"#accordion-item-order-|-order-cancellation\" aria-expanded=\"false\" aria-controls=\"accordion-113510967-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Order | Order Cancellation<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-113510967-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-113510967-label\" >\n\t\t\t\n<p>Orders that customer submit online are processed immediately and may not be cancelled. Any reasons such as purchase the wrong colour\/design\/power\/base curve as well as sudden change of mind to change to other designs are not eligible to do any exchange nor cancellations.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-401185762\" class=\"accordion-item\">\n\t\t<a id=\"accordion-401185762-label\" class=\"accordion-title plain\" href=\"#accordion-item-product-information-|-what-should-i-take-note-if-i-am-a-first-timer-in-wearing-contact-lens?\" aria-expanded=\"false\" aria-controls=\"accordion-401185762-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Product Information | What should I take note if I am a first timer in wearing contact lens?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-401185762-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-401185762-label\" >\n\t\t\t\n<p>Please soak in multipurpose lens solution for at least 24 hours before wearing for optimum comfort and rinse each new casings with multipurpose lens solution before storing your lens. Do remember to change the multipurpose solution used to store the lens in the casings once in every 2-3 days even if you&#8217;re not wearing.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3617953957\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3617953957-label\" class=\"accordion-title plain\" href=\"#accordion-item-shipping-|-how-long-will-it-take-for-my-order-to-be-processed?\" aria-expanded=\"false\" aria-controls=\"accordion-3617953957-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Shipping | How long will it take for my order to be processed?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3617953957-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3617953957-label\" >\n\t\t\t\n<p>All orders are processed and shipped on business days only, Monday through Friday. Orders placed on Saturdays, Sundays and public holidays will be processed on the next business day.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-939462078\" class=\"accordion-item\">\n\t\t<a id=\"accordion-939462078-label\" class=\"accordion-title plain\" href=\"#accordion-item-product-information-|-how-to-open-the-contact-lens-bottles?\" aria-expanded=\"false\" aria-controls=\"accordion-939462078-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Product Information | How to open the contact lens bottles?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-939462078-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-939462078-label\" >\n\t\t\t\n<div class=\"row\"  id=\"row-1522888425\">\n\n\t<div id=\"col-1543521220\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<p>Please refer to the video tutorial below.<\/p>\n<div class=\"video video-fit mb\" style=\"padding-top:56.25%;\"><p><iframe loading=\"lazy\" title=\"POLKADOTZ LENS: HOW TO OPEN CONTACT LENS&#039; BOTTLES\" width=\"1020\" height=\"574\" src=\"https:\/\/www.youtube.com\/embed\/ahuTzdUpFQM?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-142029446\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-903168982\" class=\"accordion-item\">\n\t\t<a id=\"accordion-903168982-label\" class=\"accordion-title plain\" href=\"#accordion-item-order-|-can-i-change-my-mailing-information\/order-details-after-i-had-confirmed-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-903168982-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Order | Can I change my mailing information\/order details after I had confirmed my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-903168982-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-903168982-label\" >\n\t\t\t\n<p>Please check the mailing information and order details before confirming, as we will proceed after we received your order. If there&#8217;s any mistake after we send out, we will not able to do any amendment\/change of order.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2539861247\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2539861247-label\" class=\"accordion-title plain\" href=\"#accordion-item-product-information-|-how-to-put-on-and-remove-contact-lens?\" aria-expanded=\"false\" aria-controls=\"accordion-2539861247-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Product Information | How to put on and remove contact lens?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2539861247-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2539861247-label\" >\n\t\t\t\n<div class=\"row\"  id=\"row-885542146\">\n\n\t<div id=\"col-1818463211\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<p>Please refer to the video tutorial below.<\/p>\n<div class=\"video video-fit mb\" style=\"padding-top:56.25%;\"><p><iframe loading=\"lazy\" title=\"POLKADOTZ LENS: HOW TO WEAR AND REMOVE CONTACT LENS\" width=\"1020\" height=\"765\" src=\"https:\/\/www.youtube.com\/embed\/VXSqH5iTcBQ?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1980009869\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1117280751\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1117280751-label\" class=\"accordion-title plain\" href=\"#accordion-item-shipping-|-how-long-does-it-take-for-my-order-to-reach-me?\" aria-expanded=\"false\" aria-controls=\"accordion-1117280751-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Shipping | How long does it take for my order to reach me?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1117280751-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1117280751-label\" >\n\t\t\t\n<p>For West Malaysia, normally will receive within 1-3 working days after send out.<\/p>\n<p>For East Malaysia, normally will receive within 3-5 working days after send out.<\/p>\n<p>For Singapore, normally will receive within 3-5 working days after send out.<\/p>\n<p>The above is an average lead time for delivery. Depending on various factors including local postal service hour, customs clearance, flights available daily.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2540901708\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2540901708-label\" class=\"accordion-title plain\" href=\"#accordion-item-product-information-|-do-you-have-the-contact-lens-for-astigmatism?\" aria-expanded=\"false\" aria-controls=\"accordion-2540901708-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Product Information | Do you have the contact lens for astigmatism?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2540901708-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2540901708-label\" >\n\t\t\t\n<p>We do not have prescription for astigmatism wearers.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1320271417\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1320271417-label\" class=\"accordion-title plain\" href=\"#accordion-item-product-information-|-are-all-the-contact-lens-available-in-ready-stocks?\" aria-expanded=\"false\" aria-controls=\"accordion-1320271417-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Product Information | Are all the contact lens available in ready stocks?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1320271417-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1320271417-label\" >\n\t\t\t\n<p>Yes, we provide ready stocks for all the lens we sell in store. Please check the stocks availability by selecting your desired power shown on our website.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-337422804\" class=\"accordion-item\">\n\t\t<a id=\"accordion-337422804-label\" class=\"accordion-title plain\" href=\"#accordion-item-product-information-|-what-is-the-origin-of-your-contact-lens?\" aria-expanded=\"false\" aria-controls=\"accordion-337422804-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Product Information | What is the origin of your contact lens?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-337422804-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-337422804-label\" >\n\t\t\t\n<p>Our contact lens are from EOS Korea. Attached are the certifications of our contact lens.<\/p>\n<div class=\"row row-large\"  id=\"row-135362626\">\n\n\t<div id=\"col-1025734506\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1561853697\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"598\" height=\"844\" src=\"https:\/\/polkadotzlens.com\/sg\/wp-content\/uploads\/2021\/03\/Cert-01.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/polkadotzlens.com\/sg\/wp-content\/uploads\/2021\/03\/Cert-01.jpg 598w, https:\/\/polkadotzlens.com\/sg\/wp-content\/uploads\/2021\/03\/Cert-01-510x720.jpg 510w, https:\/\/polkadotzlens.com\/sg\/wp-content\/uploads\/2021\/03\/Cert-01-213x300.jpg 213w\" sizes=\"auto, (max-width: 598px) 100vw, 598px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1561853697 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1436015037\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_778350984\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"598\" height=\"844\" src=\"https:\/\/polkadotzlens.com\/sg\/wp-content\/uploads\/2021\/03\/Cert-02.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/polkadotzlens.com\/sg\/wp-content\/uploads\/2021\/03\/Cert-02.jpg 598w, https:\/\/polkadotzlens.com\/sg\/wp-content\/uploads\/2021\/03\/Cert-02-510x720.jpg 510w, https:\/\/polkadotzlens.com\/sg\/wp-content\/uploads\/2021\/03\/Cert-02-213x300.jpg 213w\" sizes=\"auto, (max-width: 598px) 100vw, 598px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_778350984 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n<\/div>\n<div id=\"tab_product-information\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-product-information\">\n<div class=\"accordion\">\n\t<div id=\"accordion-1853342241\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1853342241-label\" class=\"accordion-title plain\" href=\"#accordion-item-product-information-|-when-is-the-expiration-date-of-the-contact-lens?\" aria-expanded=\"false\" aria-controls=\"accordion-1853342241-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Product Information | When is the expiration date of the contact lens?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1853342241-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1853342241-label\" >\n\t\t\t\n<p>The expiry date of each batch is different, hence please refer to the labels on the bottles of your purchase.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2038394268\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2038394268-label\" class=\"accordion-title plain\" href=\"#accordion-item-product-information-|-how-many-months-can-the-lens-be-worn?\" aria-expanded=\"false\" aria-controls=\"accordion-2038394268-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Product Information | How many months can the lens be worn?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2038394268-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2038394268-label\" >\n\t\t\t\n<p>All our lenses are 3 months disposable but we strictly advise customers to dispose after wearing for 1 month due to hygiene purposes. Different individuals have different methods and frequency of rinsing their contact lenses besides the number of times used by everyone differs as well. Moreover, the lens price is affordable so do not risk your eyes wearing the same pair of lens for too long.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3777872299\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3777872299-label\" class=\"accordion-title plain\" href=\"#accordion-item-product-information-|-what-should-i-take-note-if-i-am-a-first-timer-in-wearing-contact-lens?\" aria-expanded=\"false\" aria-controls=\"accordion-3777872299-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Product Information | What should I take note if I am a first timer in wearing contact lens?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3777872299-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3777872299-label\" >\n\t\t\t\n<p>Please soak in multipurpose lens solution for at least 24 hours before wearing for optimum comfort and rinse each new casings with multipurpose lens solution before storing your lens. Do remember to change the multipurpose solution used to store the lens in the casings once in every 2-3 days even if you&#8217;re not wearing.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1841633928\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1841633928-label\" class=\"accordion-title plain\" href=\"#accordion-item-product-information-|-how-to-open-the-contact-lens-bottles?\" aria-expanded=\"false\" aria-controls=\"accordion-1841633928-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Product Information | How to open the contact lens bottles?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1841633928-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1841633928-label\" >\n\t\t\t\n<div class=\"row\"  id=\"row-188536387\">\n\n\t<div id=\"col-79952114\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<p>Please refer to the video tutorial below.<\/p>\n<div class=\"video video-fit mb\" style=\"padding-top:56.25%;\"><p><iframe loading=\"lazy\" title=\"POLKADOTZ LENS: HOW TO OPEN CONTACT LENS&#039; BOTTLES\" width=\"1020\" height=\"574\" src=\"https:\/\/www.youtube.com\/embed\/ahuTzdUpFQM?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1906509573\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-423104222\" class=\"accordion-item\">\n\t\t<a id=\"accordion-423104222-label\" class=\"accordion-title plain\" href=\"#accordion-item-product-information-|-how-to-put-on-and-remove-contact-lens?\" aria-expanded=\"false\" aria-controls=\"accordion-423104222-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Product Information | How to put on and remove contact lens?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-423104222-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-423104222-label\" >\n\t\t\t\n<div class=\"row\"  id=\"row-912371776\">\n\n\t<div id=\"col-1708002750\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<p>Please refer to the video tutorial below.<\/p>\n<div class=\"video video-fit mb\" style=\"padding-top:56.25%;\"><p><iframe loading=\"lazy\" title=\"POLKADOTZ LENS: HOW TO WEAR AND REMOVE CONTACT LENS\" width=\"1020\" height=\"765\" src=\"https:\/\/www.youtube.com\/embed\/VXSqH5iTcBQ?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1812399195\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4200199003\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4200199003-label\" class=\"accordion-title plain\" href=\"#accordion-item-product-information-|-do-you-have-the-contact-lens-for-astigmatism?\" aria-expanded=\"false\" aria-controls=\"accordion-4200199003-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Product Information | Do you have the contact lens for astigmatism?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4200199003-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4200199003-label\" >\n\t\t\t\n<p>We do not have prescription for astigmatism wearers.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1852938888\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1852938888-label\" class=\"accordion-title plain\" href=\"#accordion-item-product-information-|-are-all-the-contact-lens-available-in-ready-stocks?\" aria-expanded=\"false\" aria-controls=\"accordion-1852938888-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Product Information | Are all the contact lens available in ready stocks?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1852938888-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1852938888-label\" >\n\t\t\t\n<p>Yes, we provide ready stocks for all the lens we sell in store. Please check the stocks availability by selecting your desired power shown on our website.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1594116568\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1594116568-label\" class=\"accordion-title plain\" href=\"#accordion-item-product-information-|-what-is-the-origin-of-your-contact-lens?\" aria-expanded=\"false\" aria-controls=\"accordion-1594116568-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Product Information | What is the origin of your contact lens?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1594116568-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1594116568-label\" >\n\t\t\t\n<p>Our contact lens are from EOS Korea. Attached are the certifications of our contact lens.<\/p>\n<div class=\"row row-large\"  id=\"row-302165818\">\n\n\t<div id=\"col-597513015\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_909405926\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"598\" height=\"844\" src=\"https:\/\/polkadotzlens.com\/sg\/wp-content\/uploads\/2021\/03\/Cert-01.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/polkadotzlens.com\/sg\/wp-content\/uploads\/2021\/03\/Cert-01.jpg 598w, https:\/\/polkadotzlens.com\/sg\/wp-content\/uploads\/2021\/03\/Cert-01-510x720.jpg 510w, https:\/\/polkadotzlens.com\/sg\/wp-content\/uploads\/2021\/03\/Cert-01-213x300.jpg 213w\" sizes=\"auto, (max-width: 598px) 100vw, 598px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_909405926 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-523618719\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1568126138\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"598\" height=\"844\" src=\"https:\/\/polkadotzlens.com\/sg\/wp-content\/uploads\/2021\/03\/Cert-02.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/polkadotzlens.com\/sg\/wp-content\/uploads\/2021\/03\/Cert-02.jpg 598w, https:\/\/polkadotzlens.com\/sg\/wp-content\/uploads\/2021\/03\/Cert-02-510x720.jpg 510w, https:\/\/polkadotzlens.com\/sg\/wp-content\/uploads\/2021\/03\/Cert-02-213x300.jpg 213w\" sizes=\"auto, (max-width: 598px) 100vw, 598px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1568126138 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n<\/div>\n<div id=\"tab_return-policy\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-return-policy\">\n<div class=\"accordion\">\n\t<div id=\"accordion-3293709667\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3293709667-label\" class=\"accordion-title plain\" href=\"#accordion-item-return-policy-|-defective-item-return\" aria-expanded=\"false\" aria-controls=\"accordion-3293709667-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Return Policy | Defective Item Return<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3293709667-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3293709667-label\" >\n\t\t\t\n<p>We will double check all goods before sending out to customers. However, if customers found the lens defect in the bottles before opening, customers may return the item for an exchange. Customers should double check the lens before opening the bottles and take a video to show us the defective parts (WhatsApp the video to +60164420305).<\/p>\n<p>Other conditions such as dislike the colour\/size\/design\/base curve of the lens, used lens, wrongly purchase, the lens do not fit or not suitable, etc, we&#8217;re not held responsible as each individual may have certain requirements in wearing lens in terms of size, designs and quality that we&#8217;re unable to identify. Purchases bought under promotional period are not eligible for return, refund or exchange as well.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n<\/div>\n<div id=\"tab_order\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-order\">\n<div class=\"accordion\">\n\t<div id=\"accordion-4265567810\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4265567810-label\" class=\"accordion-title plain\" href=\"#accordion-item-order-|-order-cancellation\" aria-expanded=\"false\" aria-controls=\"accordion-4265567810-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Order | Order Cancellation<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4265567810-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4265567810-label\" >\n\t\t\t\n<p>Orders that customer submit online are processed immediately and may not be cancelled. Any reasons such as purchase the wrong colour\/design\/power\/base curve as well as sudden change of mind to change to other designs are not eligible to do any exchange nor cancellations.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3085624037\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3085624037-label\" class=\"accordion-title plain\" href=\"#accordion-item-order-|-can-i-change-my-mailing-information\/order-details-after-i-had-confirmed-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-3085624037-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Order | Can I change my mailing information\/order details after I had confirmed my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3085624037-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3085624037-label\" >\n\t\t\t\n<p>Please check the mailing information and order details before confirming, as we will proceed after we received your order. If there&#8217;s any mistake after we send out, we will not able to do any amendment\/change of order.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n<\/div>\n<div id=\"tab_shipping\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-shipping\">\n<div class=\"accordion\">\n\t<div id=\"accordion-2707847201\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2707847201-label\" class=\"accordion-title plain\" href=\"#accordion-item-shipping-|-how-long-will-it-take-for-my-order-to-be-processed?\" aria-expanded=\"false\" aria-controls=\"accordion-2707847201-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Shipping | How long will it take for my order to be processed?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2707847201-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2707847201-label\" >\n\t\t\t\n<p>All orders are processed and shipped on business days only, Monday through Friday. Orders placed on Saturdays, Sundays and public holidays will be processed on the next business day.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1058572473\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1058572473-label\" class=\"accordion-title plain\" href=\"#accordion-item-shipping-|-how-long-does-it-take-for-my-order-to-reach-me?\" aria-expanded=\"false\" aria-controls=\"accordion-1058572473-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Shipping | How long does it take for my order to reach me?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1058572473-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1058572473-label\" >\n\t\t\t\n<p>For West Malaysia, normally will receive within 1-3 working days after send out.<\/p>\n<p>For East Malaysia, normally will receive within 3-5 working days after send out.<\/p>\n<p>For Singapore, normally will receive within 3-5 working days after send out.<\/p>\n<p>The above is an average lead time for delivery. Depending on various factors including local postal service hour, customs clearance, flights available daily.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n<\/div><\/div><\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t<div id=\"gap-1495350711\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1495350711 {\n  padding-top: 40px;\n}\n<\/style>\n\t<\/div>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-5952","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Q&amp;A - Polkadotz Lens<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/polkadotzlens.com\/sg\/qna\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Q&amp;A - Polkadotz Lens\" \/>\n<meta property=\"og:url\" content=\"https:\/\/polkadotzlens.com\/sg\/qna\/\" \/>\n<meta property=\"og:site_name\" content=\"Polkadotz Lens\" \/>\n<meta property=\"article:modified_time\" content=\"2023-11-25T10:55:27+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/polkadotzlens.com\/sg\/wp-content\/uploads\/2021\/07\/polkadotz-fb-opengraph.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/polkadotzlens.com\\\/sg\\\/qna\\\/\",\"url\":\"https:\\\/\\\/polkadotzlens.com\\\/sg\\\/qna\\\/\",\"name\":\"Q&amp;A - 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Polkadotz Lens","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/polkadotzlens.com\/sg\/qna\/","og_locale":"en_US","og_type":"article","og_title":"Q&amp;A - Polkadotz Lens","og_url":"https:\/\/polkadotzlens.com\/sg\/qna\/","og_site_name":"Polkadotz Lens","article_modified_time":"2023-11-25T10:55:27+00:00","og_image":[{"width":1200,"height":630,"url":"https:\/\/polkadotzlens.com\/sg\/wp-content\/uploads\/2021\/07\/polkadotz-fb-opengraph.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/polkadotzlens.com\/sg\/qna\/","url":"https:\/\/polkadotzlens.com\/sg\/qna\/","name":"Q&amp;A - Polkadotz Lens","isPartOf":{"@id":"https:\/\/polkadotzlens.com\/sg\/#website"},"datePublished":"2021-03-09T02:30:33+00:00","dateModified":"2023-11-25T10:55:27+00:00","breadcrumb":{"@id":"https:\/\/polkadotzlens.com\/sg\/qna\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/polkadotzlens.com\/sg\/qna\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/polkadotzlens.com\/sg\/qna\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/polkadotzlens.com\/sg\/"},{"@type":"ListItem","position":2,"name":"Q&amp;A"}]},{"@type":"WebSite","@id":"https:\/\/polkadotzlens.com\/sg\/#website","url":"https:\/\/polkadotzlens.com\/sg\/","name":"Polkadotz Lens","description":"High Quality Korean Lens","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/polkadotzlens.com\/sg\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/polkadotzlens.com\/sg\/wp-json\/wp\/v2\/pages\/5952","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/polkadotzlens.com\/sg\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/polkadotzlens.com\/sg\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/polkadotzlens.com\/sg\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/polkadotzlens.com\/sg\/wp-json\/wp\/v2\/comments?post=5952"}],"version-history":[{"count":35,"href":"https:\/\/polkadotzlens.com\/sg\/wp-json\/wp\/v2\/pages\/5952\/revisions"}],"predecessor-version":[{"id":16774,"href":"https:\/\/polkadotzlens.com\/sg\/wp-json\/wp\/v2\/pages\/5952\/revisions\/16774"}],"wp:attachment":[{"href":"https:\/\/polkadotzlens.com\/sg\/wp-json\/wp\/v2\/media?parent=5952"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}