Product Information | When is the expiration date of the contact lens?

Our contact lens can be stored for 4-5 years after manufacturing. The expiry date of each batch is different, hence please refer to our bottles’ labels after your purchase.

Return Policy | Defective Item Return

We will double check all goods before sending out to customers. However, if customers found the lens defect in the bottles before opening, customers may return the item for an exchange. Customers should double check the lens before opening the bottles and take a video to show us the defective parts (WhatsApp the video to +60164420305).

Other problems such as the lens do not fit, not comfortable, not suitable, etc, we’re not held responsible as each individual may have certain requirements in wearing lens in terms of size, designs and quality that we’re not able to identify without being inform by customers beforehand.

Product Information | How many months can the lens be worn?

Some sellers will tell their customers can wear for 3 months but we strictly advise Polkadotz Lens customers to dispose after wearing for 1-2 months as our eyes’ hygiene is very important. Different individual has different methods and frequency of rinsing their contact lens besides the number of times used by everyone differs as well. Moreover, the lens price is affordable so do not risk your eyes wearing the same pair of lens for too long.

Order | Order Cancellation

Orders that customer submit online are processed immediately and may not be cancelled. Any reasons such as purchase the wrong colour/design/power as well as sudden change of mind to change to other designs are not eligible to do any exchange nor cancellations.

Product Information | What should I take note if I am a first timer in wearing contact lens?

Please soak in multipurpose lens solution for at least 24 hours before wearing for optimum comfort and rinse each new casings with multipurpose lens solution before storing your lens. Do remember to change the multipurpose solution used to store the lens in the casings once in every 2-3 days if you’re not wearing.

Shipping | How long will it take for my order to be processed?

All orders are processed and shipped on business days only, Monday through Friday. Orders placed on Saturday and Sunday will be processed on the next business day.

Product Information | How to open the contact lens bottles?

Please refer to the video tutorial below.

Order | Can I change my mailing information/order details after I had confirmed my order?

Please check the mailing information and order details before confirming, as we will proceed after we received your order. If there’s any mistake after we send out, we will not able to do any amendment/change of order.

Product Information | How to put on and remove contact lens?

Please refer to the video tutorial below.

Shipping | How long does it take for my order to reach me?

For West Malaysia, normally will receive within 1-3 working days after send out.

For East Malaysia, normally will receive within 3-5 working days after send out.

For Singapore, normally will receive within 3-5 working days after send out.

The above is an average lead time for delivery. Depending on various factors including local postal service hour, customs clearance, flights available daily.

Product Information | Do you have the contact lens for astigmatism?

We do not have prescription for astigmatism wearers.

Product Information | Are all the contact lens available in ready stocks?

Yes, we provide ready stocks for all the lens we sell in store.

Product Information | What is the origin of your contact lens?

Our contact lens are fully imported from EOS Korea. Attached are the certifications of our contact lens.

Product Information | When is the expiration date of the contact lens?

Our contact lens can be stored for 4-5 years after manufacturing. The expiry date of each batch is different, hence please refer to our bottles’ labels after your purchase.

Product Information | How many months can the lens be worn?

Some sellers will tell their customers can wear for 3 months but we strictly advise Polkadotz Lens customers to dispose after wearing for 1-2 months as our eyes’ hygiene is very important. Different individual has different methods and frequency of rinsing their contact lens besides the number of times used by everyone differs as well. Moreover, the lens price is affordable so do not risk your eyes wearing the same pair of lens for too long.

Product Information | What should I take note if I am a first timer in wearing contact lens?

Please soak in multipurpose lens solution for at least 24 hours before wearing for optimum comfort and rinse each new casings with multipurpose lens solution before storing your lens. Do remember to change the multipurpose solution used to store the lens in the casings once in every 2-3 days if you’re not wearing.

Product Information | How to open the contact lens bottles?

Please refer to the video tutorial below.

Product Information | How to put on and remove contact lens?

Please refer to the video tutorial below.

Product Information | Do you have the contact lens for astigmatism?

We do not have prescription for astigmatism wearers.

Product Information | Are all the contact lens available in ready stocks?

Yes, we provide ready stocks for all the lens we sell in store.

Product Information | What is the origin of your contact lens?

Our contact lens are fully imported from EOS Korea. Attached are the certifications of our contact lens.

Return Policy | Defective Item Return

We will double check all goods before sending out to customers. However, if customers found the lens defect in the bottles before opening, customers may return the item for an exchange. Customers should double check the lens before opening the bottles and take a video to show us the defective parts (WhatsApp the video to +60164420305).

Other problems such as the lens do not fit, not comfortable, not suitable, etc, we’re not held responsible as each individual may have certain requirements in wearing lens in terms of size, designs and quality that we’re not able to identify without being inform by customers beforehand.

Order | Order Cancellation

Orders that customer submit online are processed immediately and may not be cancelled. Any reasons such as purchase the wrong colour/design/power as well as sudden change of mind to change to other designs are not eligible to do any exchange nor cancellations.

Order | Can I change my mailing information/order details after I had confirmed my order?

Please check the mailing information and order details before confirming, as we will proceed after we received your order. If there’s any mistake after we send out, we will not able to do any amendment/change of order.

Shipping | How long will it take for my order to be processed?

All orders are processed and shipped on business days only, Monday through Friday. Orders placed on Saturday and Sunday will be processed on the next business day.

Shipping | How long does it take for my order to reach me?

For West Malaysia, normally will receive within 1-3 working days after send out.

For East Malaysia, normally will receive within 3-5 working days after send out.

For Singapore, normally will receive within 3-5 working days after send out.

The above is an average lead time for delivery. Depending on various factors including local postal service hour, customs clearance, flights available daily.