Colour Contact Lens FAQ
The expiry date of each batch is different, hence please refer to the labels on the bottles of your purchase.
We will double check all goods before sending out to customers. However, if customers found the lens defect in the bottles before opening, customers may return the item for an exchange. Customers should double check the lens before opening the bottles and take a video to show us the defective parts (WhatsApp the video to +60164420305).
Other conditions such as dislike the colour/size/design/base curve of the lens, used lens, wrongly purchase, the lens do not fit or not suitable, etc, we’re not held responsible as each individual may have certain requirements in wearing lens in terms of size, designs and quality that we’re unable to identify. Purchases bought under promotional period are not eligible for return, refund or exchange as well.
We offer two types of lenses:
Monthly lenses: replace 1 month after opening.
Quarterly lenses: replace 3 months after opening.
The duration is shown on each product page. For healthy eyes, always replace your lenses on time, and remove them if you feel any discomfort.. Different individuals have different methods and frequency of rinsing their contact lenses besides the number of times used by everyone differs as well. Moreover, the lens price is affordable so do not risk your eyes wearing the same pair of lens for too long.
Orders that customer submit online are processed immediately and may not be cancelled. Any reasons such as purchase the wrong colour/design/power/base curve as well as sudden change of mind to change to other designs are not eligible to do any exchange nor cancellations.
Please soak in multipurpose lens solution for at least 24 hours before wearing for optimum comfort and rinse each new casings with multipurpose lens solution before storing your lens. Do remember to change the multipurpose solution used to store the lens in the casings once in every 2-3 days even if you’re not wearing them.
Estimated delivery to Singapore is 5-7 working days after dispatch, excluding order processing time.
Working days exclude weekends and public holidays. Public holidays in Malaysia or Singapore may affect transit and delivery.
Delivery durations are estimates, not guaranteed arrival dates. Customs clearance, peak periods, adverse weather and transport disruptions may cause additional delays.
Please refer to the video tutorial below.
Please check the mailing information and order details before confirming, as we will proceed after we received your order. If there’s any mistake after we send out, we will not able to do any amendment/change of order.
Please refer to the video tutorial below.
For West Malaysia, normally will receive within 1-3 working days after send out.
For East Malaysia, normally will receive within 3-5 working days after send out.
For Singapore, normally will receive within 3-5 working days after send out.
The above is an average lead time for delivery. Depending on various factors including local postal service hour, customs clearance, flights available daily.
We do not have prescription for astigmatism wearers.
Yes, we provide ready stocks for all the lens we sell in store. Please check the stocks availability by selecting your desired power shown on our website.
Polkadotz coloured contact lenses come from trusted, certified manufacturers, and every lens is registered with the Medical Device Authority (MDA) Malaysia.
Classic Collection: crafted by EOS, Korea.
Deluxe & Premium Deluxe Collections: crafted by a manufacturer certified to ISO 13485, the international quality standard for medical devices, with CE marking.
All our lenses feature Korean-inspired designs and are available with or without power, delivered across Malaysia
You can buy online at polkadotzlens.my, with fast delivery across Malaysia: West Malaysia in 1–3 working days and Sabah & Sarawak in 2–4 working days. Self-collect is also available in Butterworth, Penang.
Yes. All Polkadotz Lens colour contact lenses are registered with the Medical Device Authority (MDA) Malaysia. Registration No: GC5481225-208724.
Yes. All Polkadotz Lens colour contact lenses are available with or without power (degree), so you can enjoy a pretty look and clear vision at the same time. Simply choose your power on the product page.
For a natural look on dark eyes, choose brown, choco or black shades. They blend softly with your own eye colour. Grey and hazel give a brighter, Korean-style look that still feels natural.
Monthly lenses can be worn for up to 1 month after opening. They’re great for trying new colours often. Quarterly lenses last up to 3 months after opening, giving you better value for daily wear.
The expiry date of each batch is different, hence please refer to the labels on the bottles of your purchase.
All our lenses are 3 months disposable but we strictly advise customers to dispose after wearing for 1 month due to hygiene purposes. Different individuals have different methods and frequency of rinsing their contact lenses besides the number of times used by everyone differs as well. Moreover, the lens price is affordable so do not risk your eyes wearing the same pair of lens for too long.
Please soak in multipurpose lens solution for at least 24 hours before wearing for optimum comfort and rinse each new casings with multipurpose lens solution before storing your lens. Do remember to change the multipurpose solution used to store the lens in the casings once in every 2-3 days even if you’re not wearing them.
Please refer to the video tutorial below.
Please refer to the video tutorial below.
We do not have prescription for astigmatism wearers.
Yes, we provide ready stocks for all the lens we sell in store. Please check the stocks availability by selecting your desired power shown on our website.
Our contact lens are from EOS Korea. Attached are the certifications of our contact lens.
We will double check all goods before sending out to customers. However, if customers found the lens defect in the bottles before opening, customers may return the item for an exchange. Customers should double check the lens before opening the bottles and take a video to show us the defective parts (WhatsApp the video to +60164420305).
Other conditions such as dislike the colour/size/design/base curve of the lens, used lens, wrongly purchase, the lens do not fit or not suitable, etc, we’re not held responsible as each individual may have certain requirements in wearing lens in terms of size, designs and quality that we’re unable to identify. Purchases bought under promotional period are not eligible for return, refund or exchange as well.
Orders that customer submit online are processed immediately and may not be cancelled. Any reasons such as purchase the wrong colour/design/power/base curve as well as sudden change of mind to change to other designs are not eligible to do any exchange nor cancellations.
Please check the mailing information and order details before confirming, as we will proceed after we received your order. If there’s any mistake after we send out, we will not able to do any amendment/change of order.
Estimated delivery to Singapore is 5-7 working days after dispatch, excluding order processing time.
Working days exclude weekends and public holidays. Public holidays in Malaysia or Singapore may affect transit and delivery.
Delivery durations are estimates, not guaranteed arrival dates. Customs clearance, peak periods, adverse weather and transport disruptions may cause additional delays.
For West Malaysia, normally will receive within 1-3 working days after send out.
For East Malaysia, normally will receive within 3-5 working days after send out.
For Singapore, normally will receive within 3-5 working days after send out.
The above is an average lead time for delivery. Depending on various factors including local postal service hour, customs clearance, flights available daily.